IT Operations | ICT Support | Data Analyst

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SKILLS

Continuously improving my skills and knowledge in the field.

Data Analyst / Business Analyst

Proficient in Data Analysis, and Business Analysis using tools such as Python, R, Excel, Google Sheets, and Ansible.

IT Operations Specialist

Experienced in managing and supporting IT infrastructure, utilizing tools such as Nagios, Ansible, and VMware for monitoring, automation, and virtualization. Proficient in ServiceNow and Jira for IT service management.

ICT Support

Skilled in managing IT Infrastructure, Providing Technical Support, and Troubleshooting issues with Wireshark. Proficient in IT service management using ticketing systems like ServiceNow and Jira, as well as automation tools like Ansible. Tapping into cloud (AWS), ensuring optimal system performance.

Research

Writing technical and non-technical blogs on Information Technology, Physics, Economics, Data, Finance, and History. Developing research methodology, proofreading, and editing.

PORTFOLIO

A collection of projects I've worked on.
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Optical character Recognitio

Python Decision Tree xgboost
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Twitter Bot for Product Monitoring

Python Keras Tweepy
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Opinion vs. Claim Classifier: Enhancing Content Moderation at TikTok

Python sklearn RandomForestClassifier
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Plant Disease Detection- Mahindy Project

Python Keras CNN RCNN
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Statistical Review and A/B Testing for New York City TLC Project

Python SKLearn BigQuery
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Customer Churn Turnover- ML

Python Keras
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Blog on using PACE as an analytical framework

WordPress
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COVID-19 fatalities and risk of conflicts - Youth Bulge

Excel R Research
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Human Resource Management (HRM)- Executive Dashboard

Tableau

ABOUT

Learn more about me, my background, and what motivates me.

2004-2014

Early Passion for Tech

From an early age, I was fascinated with computer systems and their impact on daily activities and procedures. Starting with Computer Packages,I gradually expanded my skills to include Operating Systems, Microsoft365, Security Systems, and Python.

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2015-2019

Higher Education and Career Growth

Studied Business and Information Technology, complementing my academic foundation in IT Operations applied to Business Environments, and enhancing my proficiency with ICT Support, and data analytical tools such as Excel, and Python. Gained hands-on experience through internships and freelance projects.

2019-Present

Professional Excellence and Continuous Learning

Throughout my career, I have consistently sought opportunities to refine my skills and stay updated with the latest technologies. I strive for excellence in every project I undertake and aim to deliver valuable and impactful results.

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Future

Progressively Making a Difference

I am committed to leveraging my skills and expertise to contribute to meaningful projects that have a positive impact on society. I am eager to take on new challenges and collaborate with talented individuals to create innovative solutions.

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CURRICULUM VITAE

A resume showing my growth and career progress as an IT Operations Specialist, ICT Support Officer, and a Data Analyst.
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Lawrence Otieno

  • lawrenceit38@gmail.com
  • (254) 711720717
  • Kabete, Nairobi
Technical Skills
  • Python
  • Excel
  • GitHub
  • ServiceNow
  • Ansible
  • Dashboard
Personal Interests

Reading Science Fiction Books, Interesting Journals, and AI related contents are a great insight.

Travelling and adventure.

Open Source Contribution.

Social Impact Researcher

Tech Blogging - Writing about latest trends in technology, and sharing tutorials.

Profile

I am an IT Operations Specialist with 3 years of experience in ICT support, and 1 year of experience in data analysis, proficient in managing and supporting IT infrastructure. In my operations, I have experience utilizing monitoring and virtualization tools such as Nagios, Ansible, and VMware.I am Experienced in IT infrastructure and service management with a strong command of ServiceNow, as a tool. I am committed to ensuring seamless IT operations through effective system integration, requirements analysis, process optimization, user training, and data reporting.

Highlights of Qualifications

  • IT Operations
  • ICT Support
  • Data Analysis

Education

2015 - 2019
Taita Taveta University
Bachelor of Business Information Technology
Certification in CCNA
2017
Information Systems Management
Taita Taveta University

Work Experience

February, 2024 - Present
Business Analyst
AESOPS KENYA
December, 2021 - February 2024
Tech Support (ICT Officer)
AESOPS KENYA-
May, 2020 - August, 2021
ICT Officer – ServiceNow, Jira
Kwick Credit Limited
April, 2019 - June, 2019
ICT Help Desk Support – Internship
Kenya Power and Lighting Company (KPLC)

Skills & Competencies

•Process Optimization •Technical Support •Data Reporting •System Administration •Excel •Python • Data Collection •Reporting & Documentation •Troubleshoting (Wireshark) •Office Peripherals Support •Network & Security Management

CONTACT ME

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